Privacy Policy
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1. Introduction
2. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information:
Category | Examples |
|---|---|
Contact information | Name, phone number, email address, city, preferred contact method and the details you provide in an enquiry. |
Booking and traveller information | Travel dates, package choice, room preferences, passenger details, emergency contact details and other information needed to plan or manage a booking. |
Travel document information | Passport, visa, national identification or other document details only where needed for a requested travel service, visa process or booking. |
Payment-related information | Payment status, receipt details and transaction references. Card details should be handled by the relevant payment provider and should not be sent by email or open chat unless we specifically provide a secure method. |
Communications | Messages, calls, emails, WhatsApp conversations, feedback, reviews and service requests. |
Website and device information | IP address, device and browser type, pages viewed, referral source, cookie preferences and website interaction data. |
3. How We Use Your Information
We use personal information only where it is reasonably necessary to provide and improve our services, including to:
- Respond to your enquiries and provide package information, quotations or consultation support.
- Process, confirm and manage travel bookings, payments and customer support requests.
- Arrange services with travel suppliers, including airlines, hotels, transport providers, visa facilitators and approved on-ground partners.
- Communicate important booking updates, itinerary changes, document requirements and service notices.
- Improve our website, packages, service quality and customer experience.
- Send relevant marketing or promotional messages where you have agreed to receive them or where permitted by applicable law. You may opt out at any time.
- Protect our website, customers and business from fraud, misuse, security incidents or unlawful activity.
- Meet legal, regulatory, accounting, audit or record-keeping obligations.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, improve performance and measure the effectiveness of marketing campaigns. Cookies may be set by us or by carefully selected third-party tools such as analytics, advertising or embedded content providers.
You can manage or block cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
5. When We Share Information
We do not sell personal information. We may share information only when needed for the purposes described in this policy, including with:
- Airlines, hotels, transport companies, visa facilitators, destination service providers and other travel suppliers involved in your requested service.
- Professional advisers, payment providers, technology providers and service partners that help us operate our business.
- Government authorities, regulators, law enforcement bodies or courts where disclosure is required or reasonably necessary to protect legal rights, safety or security.
- A buyer, successor or adviser in connection with a business restructuring, sale or transfer, subject to appropriate confidentiality protections.
6. International Travel and Data Transfers
7. Data Retention and Security
We keep personal information for as long as reasonably necessary for bookings, customer support, legal and accounting obligations, dispute resolution and legitimate business records. When information is no longer needed, we will delete, anonymise or securely archive it in accordance with our internal retention practices.
We use reasonable administrative, technical and organisational safeguards to protect personal information. However, no website, online transmission or storage system can be guaranteed to be completely secure. Please avoid sending passport copies, payment details or other sensitive documents through unsecured channels unless we instruct you to use a designated secure method.
8. Your Choices and Privacy Requests
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you and provide access to it.
- Correct inaccurate or incomplete information.
- Delete information where we are not required to keep it.
- Stop or limit certain marketing communications.
- Explain how to update your cookie preferences or withdraw consent where consent is the basis for processing.
To make a request, contact us using the details in Section 12. We may need to verify your identity before completing the request.
9. Children
10. Third-Party Links
11. Changes to This Policy
12. Contact Us
- Labbaik Tours & Travels (Pvt.) Ltd
- Address: Mezzanine-15, Block 3, Dada Terrace, near Medicare Hospital, Shaheed e Millat Road, Karachi – Pakistan
- Phone: +92 304 2330311
- Email: info@labbaik-tours.com
- Website: www.labbaik-tours.com